How to Fix DNS Server Not Responding

I was unable to access some websites on the internet. On the troubleshooting network, a message showed up- the DNS server wasn’t responding.

The message added that the computer configuration was proper, but the device or resource is unresponsive. I solve most of my computer issues with the internet. Well, I learned that the solutions for the DNS server not responding issue are plenty. Let me show you how.

1. Restart router or modem

Any device you use for internet connections could be the problem. If you have a router or a modem, what do you do?

  • First, press the power button on the router or modem to power off.
  • Now, wait for a few seconds and press the button to power on.
  • Then, try accessing the site that had DNS issues to know if the problem is sorted.

2. Rectify DNS Server Address

An incorrect DNS server address could result in DNS not responding. The solution is to correct the server address. Here’s how we can go about it:

  • First, press Windows Key and R in quick succession. (This opens the Run box)
  • Type “control” in the Run box field and press Enter.
Windows Run Box

Type “control”

  • Then, navigate to “Network and Internet” if you are using a Windows 8
  • Next, click on Network and Sharing Center.
  • On your left, click Change adapter settings.
Windows Network and Sharing Center-Change adapter settings

Click “Change adapter settings”

  • Now, depending on your Windows version, right-click on either WiFi, Ethernet, or Local Area Connection. Then navigate to and click Properties.

A page Ethernet Properties opens.

  • Here, click Internet Protocol Version 4, then click Properties at the bottom.
  • In this section, select Obtain an IP address automatically, then move down and select Obtain DNS server address automatically. Finally, click, OK.

This will take you back to Ethernet Properties.  So?

  • This time, select Internet Protocol Version 6, then click Properties.
  • Then click Obtain an IPv6 address automatically, and Obtain DNS server address automatically. Now, select OK.
  • Lastly, restart your PC and attempt visiting the site that had DNS issues to see whether the fix worked.

3. Clear Cache on DNS and reset IP

The contents of our DNS server could be the result of it not responding. The solution is to remove them and reset them. Here’s how.

  • Go to Start menu, type cmd in the search area. Right-click on the result ” Command Prompt.”
  • Then, select Run as administrator option (A window will open).
Windows 8 Start Menu

Type cmd, then right-click on Command Prompt and select Run as administrator

  • Now, type each of these commands press Enter after each one:

 ipconfig /flushdns

 ipconfig /registerdns

 ipconfig /release

 ipconfig /renew

  • Finally, restart your PC and access the website you wish to. If the problem persists, then a different approach could help.

4. Update network adapter driver

DNS server may not respond to a given site because your adapter driver is outdated. The solution is to update it. So, how do we do it?

Note: Updating driver requires that you have a good internet connection.

  • First, go to the Start menu. In the search box, type Device Manager, and press Enter.
  • Now, select the topmost result and click Network adapters.
Windows Device Manager

Click “Network adapters”

  • Then, right-click the adapter with issues and click Update Driver Software.
Device manager window-network adapter

Right-click network updater with issue, then select Update Driver Software

  • Here, choose the option “Search automatically for updated driver software.”
  • Onwards, wait for the driver update to complete.
  • Lastly, restart your PC, go to the browser and see whether the site you tried accessing is now reachable.

5. Disable Antivirus Software

An antivirus may flag the website as harmful to your computer. In case you need to access the website urgently then, you need to stop your antivirus.

In case you use Avast, then here’s what you could do.

  • First, go to the Avast icon on the taskbar.
  • Then, right-click it and navigate to Avast shields control.
  • Here, go to disable for either ten minutes or 1 hour.
  • Now, reload the site, and if it opens, then you need to disable Avast permanently. Use the same approach as above to disable it (under Shields control).
Avast Antivirus icon

Navigate to Avast icon, right-click it, go Avast shields control, then to Disable permanently

To protect your computer, install a different antivirus program that allows you to access the site.

Of course, you managed to fix the DNS server issue. But you may wonder what DNS server if it’s your first time.

Well, A DNS is a Domain Name System. The system converts a web address into an IP address. The system simplifies web searching because by allowing you to type the domain instead of the complicated IP address to your browser.

By now, you know about how you can solve a non-responding DNS server. Any of the above could offer the solution you need. All the best!

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